Refund Policy

1. How refunds are processed

All payments and refunds are handled by Paddle.com, which acts as the Merchant of Record for your purchase. Any refund is issued by Paddle back to your original payment method. Refunds are granted at our discretion and in line with this policy.

2. Used credits are non-refundable

A credit is “used” the moment it is spent to run an analysis and a report is generated for you — at that point the digital service has been fully delivered. Used credits, and the payments corresponding to them, are not refundable.

3. Unused credits (whole, untouched packs only)

A refund of unused credits applies only to a credit pack that is completely untouched. If even one credit from a pack has been used to run an analysis, the entire pack — and the payment for it — becomes non-refundable; we do not refund the remaining credits of a partially used pack.

Provided the pack is entirely unused, you may request a refund within 14 days of purchase. We may approve such requests at our discretion, after which the pack's credits are removed from your balance.

4. Immediate performance and right of withdrawal

The Service provides digital content and a digital service that are delivered immediately when you run an analysis. By purchasing credits and using them, you expressly request immediate performance and acknowledge that you lose any statutory right of withdrawal (such as the EU 14-day cooling-off period) for any credit you have already used. This does not affect your rights in respect of credits you have not used.

5. How to request a refund

To request a refund, contact us at support@cardamagescan.ai with the email used for the purchase and your Paddle receipt or transaction ID. You can also contact Paddle directly using the details on your receipt.

6. Abuse and chargebacks

Refunds are intended for genuine issues. Repeatedly purchasing, using and then reclaiming credits, or otherwise abusing this policy, may lead us to decline a refund and to suspend the account.

If you believe a charge is wrong, please contact us first — we will try to resolve it quickly. A chargeback opened for a service that was delivered may be contested with our transaction and usage records.

7. Changes and contact

We may update this policy as the Service evolves; the “last updated” date above shows the current version. Questions about refunds: support@cardamagescan.ai.